Privacy Policy

VoxioAI ("we", "us", or "our") operates the VoxioAI website and voice-agent platform. This policy describes how we collect, use, and protect your personal information.

1. Information We Collect

We collect information you provide directly to us when you:

• Request a demo call (name, email, phone number)
• Book a consultation via our scheduling tool
• Contact us via email or our contact form
• Subscribe to communications from us

We also collect usage data automatically, including IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

• To initiate and place demo calls you request
• To respond to your inquiries and provide support
• To send service updates and promotional communications (you may opt out at any time)
• To analyse usage patterns and improve our service
• To comply with legal obligations

3. Demo Call Recording

Demo calls placed via our platform may be recorded for quality assurance and training purposes. By requesting a demo call, you consent to this recording. Recordings are retained for up to 90 days.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers — third-party vendors who help us operate our platform (e.g. telephony, cloud infrastructure, analytics)
• Legal authorities — where required by applicable law
• Business transfers — in connection with a merger, acquisition, or sale of assets

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Lodge a complaint with a supervisory authority

8. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@voxioai.com.